- First atrium hotel in world is constructed in 1967, Hyatt Regency Atlanta, Georgia. The building was designed by John Portman. The hotel is of 21 stories having 1,260 rooms.
- Limited services in hotels become prominent in the early 1980's. Limited service is nothing but the service given to the guest in limited amount for food service & meeting place with the guest room.
- Technology has played a major role in developing the products & services offered to the guest. Reservation system,property management system & in room checkout are the result of advancement in technology. Some of the advancements are:
1846= Central heating
1859= Elevator
1881= Electric lights
1907= Inroom dining
1927= In room radio
1940= Air conditioning
1950= Electric elevator
1958= Free television
1964= Holiday inn reservation sytem with centralized computer
1965= Message lights on telephone
1970= Electric cash register
1980= Property management system & concept of ALL- SUITES hotel
1983= In room personal computer, call accounting
1990= On command video
2000= Wireless technology
- Total quality management, a technique that helps managers look at the processes used to create products & services with critical eye on improving those process is practised in hotels today. This helps in analyzing the delivery of service & products given to the guests. Since 1990 this is continuing by the name quality assurance & service quality.
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