Procedures &; activities to ensure the physical protection & good health of customers & employees.
Security Programme:
Procedures & activities designed to protect the property & assets of customers, employees & the business.
A Safety & Security programme constitutes of policies, procedures & training programmes.
It is difficult to provide a step by step list of activities which if implemented will minimize the chances of accident, injury or loss. Managers must access their safety & security programme needs, develop & implement programmes to address them & effectively monitor results with the goal of constant improvement.
Safety & Security Programmes:
The advantages of a safe & secure environment go beyond protecting customers, employees & business assets & include:
- Increase employees' morale
- Improves management image
- Effective safety & security programme effects recruitment
- Reduction of insurance rates
- Reduction in employee cost
- Increase in customer satisfaction.
SAFETY, SECURITY & ENERGY CONSERVATION (AN OVERVIEW)
SAFETY STANDARDS
n IS 15001 : 2000 Indian Standards on Occupational Health and Safety Management Systems.
n Identifying Hazards, determining risks, deciding if a given level of risk is tolerable, preparing risk-control action plans and reviewing, by measuring performance.
POTENTIAL HAZARDS
n Chemical – flammable, corrosive, toxic, explosive.
n Electrical – shock, short circuit.
n Ergonomics – strain, human error.
n Excavation – collapse.
n Explosion – chemical reaction, over pressurization, bomb.
n Falls – slips, heights, uneven surfaces, lighting.
n Fire/ Heat – burns, scalds.
n Mechanical – vibration, chaffing, machine fatigue or failure.
n Noise – hearing damage, stress
n Radiation
n Struck By or Against – falling objects, bang against.
n Temperature Extremes – heat stroke, hypothermia, exhaustion.
n Visibility – lack of lighting, obstructed vision.
n Weather Phenomena – snow, rain, wind.
JOB SAFETY ANALYSIS
n List every job function
n Identify potential hazard
n Work out safety procedures
n SECURITY
n Prevention of Crime – theft, skippers
n Role of Housekeeping
n Key Control
n Handling Emergencies – death, sickness, first aid
PLANNING FOR AN EMERGENCY
n Employee Training
n Emergency Resources – Outside agencies
n Emergency Checklists – department
n Drills
n Emergency Response Kit
n First Aid training and Supplies
n Transportation and Housing
n Contingency Plan Review
CONTINGENCY PLAN
n WHAT procedures are to be followed
n WHO will be responsible
n HOW will the procedures be followed
n WHEN should the specified procedure be followed
SANITATION
n Latin word ‘Sanus’ meaning sound and healthy.
n Environment within the premises and outside the premises.
n Trained Personnel and Awareness
ARCHITECTURAL FEATURES
n Entrances and Exits – Fly Control
n Rodent Proof
n Walls, floors and ceilings – easy to clean.
n Soil Treatment
PERSONAL HYGIENE
n Grooming
n Awareness
n Locker Rooms
n Toilet Facilities
n Medical Facilities
SANITATIONAL PLUMBING
n Potable water supply – not connected to unsafe water sources, hazards of backflow, non potable water faucets should not be easily accessible.
n Adequate water requirements – volume, fixtures, pressure, function without undue noise.
n Water conservation – plumbing design.
n Dangers of explosion or overheating – design of water storage and heating devices; carbon monoxide poisoning
n Disposal of Waste – sewage and drainage system.
n Plumbing fixtures – durable, smooth, non-absorbent, corrosive resistant material; to be protected by an air gap to prevent overflow
n Drainage system – size; prevent deposit of solids; clogging; easy to clean.
n Liquid sealed traps – prevents entry of sewer gas into the building.
n Prevention of Contamination – food, water etc. through backflow.
n Proper maintenance
SANITATIONAL MEASURES
n Proper storage, collection and disposal of refuse including manure.
n Elimination or reduction of breeding areas by control of water impoundments, clearing of brush.
n Screening of doors and windows
n Pest control measures .
SWIMMING POOL
n Properly located to reduce air borne contamination by dust, algae spores etc.
n Supply of approved water.
n No direct connection between the drinking water system and pool water system.
n Approved materials used for construction.
n Provisions for continuous purification of the water. Filtration – 4 times in 24 hours
n Surveillance of bathers.
n Warm water showers
n Regular bacteriological and chemical sampling.
n Daily testing for free available residual chlorine and of the pH ( 7.2-8.2)
WASTE MANAGEMENT
n 1 Kg. of waste per guest per night.
n Waste Management – disposal and minimize.
WASTE AUDIT
n Checklist of items purchased/ used by the hotel.
n Waste Management Programme
n Check Variance and Rectify
n REDUCE
n Avoid over purchase.
n Avoid defective purchases.
n Poor stock management.
n Faulty production
n RE-USE
n Refillable Bottles.
n Rechargeable Batteries
n Cloth Napkins and Towels
n Condemned Linen
n RE-CYCLE
n Aluminium
n Steel cans/ tins
n Paper
n Cardboard
n Glass
n Plastic
n Sewage Treatment Plant
ENERGY CONSERVATION
n Natural Light
n Artificial Lighting
n Temperature Control
n Appliances
n Alternate Sources – solar energy
WATER CONSERVATION
n Toilets – dual plumbing, low-flushing WCs, aerated water taps, shower cubicles.
n Recycled water – grey water
n Rain Water Harvesting.
n Laundry
n Horticulture – timer controlled sprinkler system
ROLE OF TECHNOLOGY
n Motion Sensors tied to Dimmers.
n Key Tag for Guest Rooms.
n Automatic flushes activated by infra red sensors – reduce wastage by 30%
n Electronic Lock
ENVIRONMENT
n CO2 Emissions
n CFC Emissions
n Noise and Smoke
n Waste Energy
n Waste Water
n ECOTELS
n Eco-sensitive Hotels
n Conserving Natural Resources
n Reducing Waste
n Minimizing Pollution
n Maximizing Sustainability
ECOTEL CERTIFICATION
n Energy Efficiency
n Water Conservation
n Solid Waste Management
n Environmental Commitment
n Employee Education and Community Development
BUILDING AN ECOTEL
n Choosing an Eco Friendly Site
n Cost
n Materials
n GREEN BUILDING
n Protect Occupants’ Health
n Improve Employees’ Productivity.
n Efficient Usage of Energy, Water and Other Resources.
n Reduce Overall Impact on the Environment.
n MATERIALS
n Recycle and Reuse.
n Check Emissions- Volatile Organic Compounds, CFC free equipment.
n Regulate Interior Environment – Ventilation, In duct filtration system, low emission glass.
n Fight Germs.
n Design Efficiently – cut down on building material used.
n RESOURCE EFFICIENCY
n Recycled Content – segregation bins.
n Natural, plentiful or renewable sources – certified wood from the forest department, Medium Density Fibre Board (MDF)
n Resource Efficient Manufacturing Process
n Locally available raw materials – at least 40% from within 500 miles of project site
n Salvaged, refurbished or re-manufactured products – at least 10% of building materials should be salvaged.
n Reusability or Recyclability
n Recycled or Recyclable Product Packaging.
n Durability
n INDOOR AIR QUALITY
n Low toxicity or Non-toxicity – emit few or no carcinogens, reproductive toxicants or irritants.
n Minimal chemical emissions / Low VOC – sealants, adhesives
n Moisture resistance – resist moisture and inhibit the growth of biological contaminants
n Ozone Treatment
